The World's Highest Rated
Dental Marketing Agency
5 445+

Frequently asked questions

How long does it take to complete a bespoke dental website design?

At Digimax a beautiful, powerful and bespoke dental website design can take 3-6 months* to develop. No templates, just a stunning website using all our design and marketing experience.

A website for a squat practice could take longer as there is more discovery required. Similarly, a website with multiple locations will take longer to code.

*3 months is achievable if we receive swift feedback and approvals.

What is your design guarantee / can I make design changes?

We want you to be entirely happy with your website homepage and internal page designs. We will not move to the next stage of the process (coding) until we get your approval on the designs. This means that we will consider all requests until you are entirely satisfied with the design before moving to the next step.

Important note! Changes to the structure of the site and overall look and feel after approval are strongly discouraged. However, adding content and images will be possible further down the design journey. Any structural or design changes after the approval of the homepage or internal page will incur a minimum cost of £220 per change (2 hours fee). Please ensure you take your time to approve the designs to your satisfaction to avoid any delays and unwanted additional costs on your project.

What is involved in producing a dental website?

Our 10 step design and build process is as follows:

1. Data collection (using our client content portal)


2. Content
3. Homepage design
4. Coding of homepage
5. Design of inner pages
6. Coding of inner pages
7. Integration of content management system
8. Placement of content
9. Approval and tweaks
10. Going Live

 

Will the site work on mobile devices and tablets?

Yes! Our websites are fully mobile responsive and work across smartphones and tablets as well as desktop computers.

Is it possible to redirect the existing traffic from my current website to the new one Digimax are developing?

If you have an existing website, then yes we can! This is an important process and we take great care to ensure all the old pages link to new ones. We carefully plan the migration from an old site to a new one to maintain SEO efforts. We plan all your 301 redirects and inform Google of your new sitemap. Nothing is left to chance.

Who owns my new website?

You own the website! Sites are coded using PHP / HTML and not reliant on any proprietary system. We offer full transparency and portability! Beware, other companies have been known to promise this too – but when it comes to getting access to your site, you are sometimes presented with a lot of objections that you were not made aware of when appointing them.

If I decide to switch to a different website design company in the future, can I take my website with me?

Yes, of course and we will do all we can to help should you want to do this. Sites are coded using PHP / HTML and not reliant on any proprietary system. We offer full transparency and portability! There are no surprise costs involved either.

Once the website is completed and handed over to me, how can I make minor amendments/updates?

Most website updates relate to what is happening in your business i.e. fees / team members / treatments. You can update this yourself through the content management system. The system is very easy and training will be provided just after your website is launched.

We also offer you the flexibility to lean on us for support whenever you need on a ‘pay-as-you-go’ basis. You would simply complete this form https://concierge.digimax.dental/ and our web team will action the updates asap. We charge £35 + vat per half an hour for content related website updates.

We do not tie you into any ‘maintenance contracts’ as it does not fit in with our company values.

Can you make updates to my website even if it has not been designed by Digimax?

Usually we will not make updates to a site not designed by Digimax. This is because there are many different ways to code a website, and we have found in the past that different coding styles sometimes have unknown outcomes from simple changes in other formats usually taking longer than we would like and ultimately affecting client satisfaction.

If we find ourselves in a situation where as a client you really need our assistance, we request you understand that errors or unpredictable outcomes, or delays can be caused.

You can request amendments from this form http://updates.digimax.co.uk

Do you backup my website?

If you are hosting your website on our server – we have an incremental website backup in the cloud which backs up your site over the last few days, so we could roll back the site to an earlier version should there be a disaster recovery situation (rare!).

Advanced backup is available at a fee, if you are interested in this then please enquire.

Is it possible to see how many people visited my website, on what day / hour, from which location etc?

Yes! You will be able to see this data using Google Analytics. You need to register for Google Analytics and provide us the code to install on your website.

Can you lock photographs so people cannot copy them?

There is a code we can add that disables right-clicking to save an image. However, if someone really wants to bypass that, they can. This also doesn’t prevent someone from taking a screenshot. Hence we would advise you to watermark all your portfolio images, which we can help by providing you with a photoshop template. There are mobile phone apps that can do this too.

Do you integrate to any online booking systems?

We can integrate to SOE or Dentally. Any booking system that you have come across that offers a website integration should be possible for us to integrate too.

Who writes my website content?

Please view this link to understand the copywriting options for the content for your website.

What is a content management system (CMS)?

A content management system enables you to manage the content on the website yourself without incurring any cost or waiting time. Training will be provided. We custom integrate a WordPress backend management system to allow you to control the content on the website.

What would be the benefits of the content management system? Is it easy to use?

Anyone that can use email, can use this content management system. It is easy to use, and we train your team through a screen-share session on how to maintain the website. It is our most popular option, because it brings immediacy of review to your site and allows you to keep your digital identity up to date, as frequently as you like. The system also allows your team to blog – without any dependency on us as your web team. Furthermore, implementation of the system would mean you would have no maintenance costs for basic website updates.

Would I have full access to update prices, treatments, news etc. with the content management system?

Through your content management system, you can maintain all of these aspects of your websites. Being able to update your own site not only means you can make changes quickly, but also means you don’t have to pay maintenance costs.

Do you design logos?

Yes, we can help with this.

We offer a full branding package which includes logo and identity design, your logo in a variety of digital formats, appointment card design, business card design, letterhead design and compliment slip design. This package is £1750 + vat.

We also offer other packages. Please view the options here.

Can you help with the practice name?

Before choosing a name, it is important for you to be clear on your company vision statement and the voice of the brand you are seeking to create. You have the advantage of being able to create this before you start your practice / business.

I would suggest you read this article by Shaz.

I would also suggest you go through a brand discovery process internally.

What does the practice stand for? Does the name align with the core values? How should patients feel when they interact with the brand and view the brand identity?
This process is about discovering and understanding what the brand stands for. Create a vision statement, and use that as a filter for all activities the practice undertakes.
A business should ask themselves before making any move – does this align with our vision? The brand discovery process is about ensuring we define this succinctly to set the tone for future marketing.

Once you also figure out where you are on the scale (Rolls Royce to Nissan) you can use that to define the style of identity that is created.

For example, if you want to go high end / luxury, you have to adopt a naming style that such brands use. You can even use hotels for inspiration.

We don’t offer a naming service but hopefully the above will help you.

Do you provide the pictures/photographs?

Website images from one of the best royalty free stock libraries in the world are included in the package to use on your websites.

Pictures of your practice are best taken by a local photographer. We have built this guide that most photographers can follow. We would expect an experienced photographer with a good portfolio will charge you £250-£350 for an afternoon.

We also have a 3D tour company that can produce a stunning virtual walkthrough of your refurbished practice for circa £150 for Digimax clients.

Do you have a professional photographer you would recommend for my photographs?

You can engage any photographer that you feel has a strong portfolio. You can follow our photography guidelines here: Photographing your dental practice

You can also visit out Perk Portal to learn about our partners that offer preferential prices.

 

Do you provide videos?

We have a database of 3D video treatment animations you can use on your website free of charge as a Digimax client.

Do you suggest a running video in the background for our practice site?

Absolutely! Have a look at a new website we launched recently: www.londonsmiles.com – if you have a videographer, then we would LOVE to incorporate a video on your homepage and we can advise the best way to do this once we start.

Can you setup email addresses?

The best way to create email accounts is to use a cloud-based email service from a company like Microminder or you can ask your current I.T provider. It should cost only a few pounds a month per mailbox. You have access to Microminder via your perk portal.

Please visit our Perk Portal to learn about our partners that offer preferential prices.

Can we add a “shop” feature to the website?

There are a few ways to sell online – unfortunately e-commerce isn’t a quick addon as there are a lot of components. Components include, delivery zones, receipts, order notifications, payment integration and a many more.

If this isn’t a highly profitable exercise for you anytime soon, you may want to keep the outlay very low. In this case I would recommend Shopify
You could build your store for a low monthly cost of USD 29, and we could link the shop button to this page.

In the future, we could try to bring the shop into your website itself using a plugin like https://wordpress.org/plugins/wpshopify/ – we can explore this if you do set the shop up.

The good thing about a third party web based e-commerce service is they are constantly adding features to make the user experience amazing.

Is there any website feature that is not included?

Sometimes we are asked to create something that we class as non standard. This can include but is not limited to:

  • Ecommerce
  • Bespoke systems (e.g implant referral system)
  • Bespoke website animation effects
  • Bespoke explainer animations
  • Custom payment systems
  • Artificial intelligence
  • Out of structure changes
  • Language addition

Examples as per above are outside of the realm of ‘standard’ coding as they require specialist knowledge and expertise. We advise you to discuss your ideas with us, to see if we can help you with any of the above.

Is SEO included in the website design quote? /
Is there some SEO in place with the initial website that you create?

Your new website will be ‘search engine friendly’ – what this means is that Google can easily ‘crawl’ your site, and read your content in a manner that helps your listing in the Google index. What this will not do is automatically rank you higher in Google. We have ongoing SEO packages for this, you can see the high Google rankings we have achieved for clients here.

Your site will have basic meta titles added to the site. You will have the ability to add meta tags / keywords yourself via the Yoast plugin. We will not do this by default, as we feel this requires careful planning in line with the SEO goals of the site – something we spend a lot of time on with our SEO service.

What is the difference between PPC and SEO?

We advise you to read our SEO guide which covers this topic in detail. Download here

Should we only do SEO? 

We would suggest not relying on one source of traffic alone – SEO whilst it’s good, it isn’t enough to get patients. Social Media / PPC / Email Marketing / Leaflets / PR all play a big part in practice growth. Google Reviews are a huge help too.

How does live chat work?

Live chat is a simple chat feature which allows your team to respond to messages from visitors. The service we recommend is Crisp Chat. There are no bots, just real people your side who can respond to messages from a computer or smart phone app. You are able to craft pre-made responses to speed up your replies too. If you are not able to attend to a message right away, the software asks the visitor for their email address so you can contact them later when you or your reception team are back online.

Do you use any templates?

All our websites are fully bespoke, using technology that is easily portable in the future. We never ever use templates.

Do you have a consent form that I can use to obtain permission from patients about using their photos on the website?

Sorry, we don’t. You could Google ‘Model Release Form’ and see if it is applicable, or any practice you work at may be able to help.

What are the maintenance costs involved?

We pride ourselves on ZERO running costs. The system we give you allows you to maintain the website yourself without incurring any running costs. If you have improvements that you want to make to the site that you choose not to do through the content management system we provide, you could get these done on a pay-as-you-go basis.

What are the ongoing charges?

There are no costs or ‘hidden surprises’ in the web build.

What would you charge to make minor amendments to my existing website?

Unfortunately, amendment is not a service we offer if the site was not designed by us.

Will my project be added to the Digimax portfolio / Will there be a mention of Digimax in my website’s footer?

We accept only five clients a month, which makes it important that we produce exceptional work which then becomes our advertising for future work. Removing our name prevents that and defeats the entire purpose for us.

Removing the company name from our work is not an option, that is non-negotiable – as our work is our marketing.

Is there a contract I can look at before I sign up with your company?

We like to keep things super simple, so the contract is comprised of what is in our quote. The payment terms are 50% payment on the start of your website project and 50% on completion of the website or at time of going live.

Note, if you put the project on hold for 21 days or longer the website payment will fall due.

If you want to see our ‘standard’ terms of business they can be found here: www.digimax.co.uk/terms.pdf

Dale King
Email: [email protected]

Telephone: 0034 605 457 342 (9.00am – 5.00pm) Monday-Friday
I understand and agree to the following:
1) This writer is not affiliated or endorsed by Digimax and should not be considered a recommendation.
2) Transactions between you and the writer are your responsibility and not the concern of Digimax.
3) You are not obligated to use this writer to qualify for the £300 towards your writing bill.
4) Your total spend on the writer may exceed £300 depending on the amount of content you have written together.
5) To be eligible for the £300 writing grant, you must complete your website content within two months of starting and launch your website within six months of starting.
6) The free tools provided on this page are provided as is and do not come with a guarantee of accuracy or being up to date.
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I understand and agree to the following:

1) This writer is not affiliated or endorsed by Digimax and should not be considered a recommendation.

2) Transactions between you and the writer are your responsibility and not the concern of Digimax.

3) You are not obligated to use this writer to qualify for the £300 towards your writing bill.

4) Your total spend on the writer may exceed £300 depending on the amount of content you have written together.

5) To be eligible for the £300 writing grant, you must complete your website content within two months of starting and launch your website within six months of starting.

6) The free tools provided on this page are provided as is and do not come with a guarantee of accuracy or being up to date.

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I understand and agree to the following:
1) This writer is not affiliated or endorsed by Digimax and should not be considered a recommendation.

2) Transactions between you and the writer are your responsibility and not the concern of Digimax.

3) You are not obligated to use this writer to qualify for the £300 towards your writing bill.

4) Your total spend on the writer may exceed £300 depending on the amount of content you have written together.

5) To be eligible for the £300 writing grant, you must complete your website content within two months of starting and launch your website within six months of starting.

6) The free tools provided on this page are provided as is and do not come with a guarantee of accuracy or being up to date.
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Ayesha Zaka
I understand and agree to the following:
1) This writer is not affiliated or endorsed by Digimax and should not be considered a recommendation.
2) Transactions between you and the writer are your responsibility and not the concern of Digimax.
3) You are not obligated to use this writer to qualify for the £300 towards your writing bill.
4) Your total spend on the writer may exceed £300 depending on the amount of content you have written together.
5) To be eligible for the £300 writing grant, you must complete your website content within two months of starting and launch your website within six months of starting.
6) The free tools provided on this page are provided as is and do not come with a guarantee of accuracy or being up to date.
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I understand and agree to the following:

1) This writer is not affiliated or endorsed by Digimax and should not be considered a recommendation.

2) Transactions between you and the writer are your responsibility and not the concern of Digimax.

3) You are not obligated to use this writer to qualify for the £300 towards your writing bill.

4) Your total spend on the writer may exceed £300 depending on the amount of content you have written together.

5) To be eligible for the £300 writing grant, you must complete your website content within two months of starting and launch your website within six months of starting.

6) The free tools provided on this page are provided as is and do not come with a guarantee of accuracy or being up to date.

Show contact details
I understand and agree to the following:
1) This writer is not affiliated or endorsed by Digimax and should not be considered a recommendation.

2) Transactions between you and the writer are your responsibility and not the concern of Digimax.

3) You are not obligated to use this writer to qualify for the £300 towards your writing bill.

4) Your total spend on the writer may exceed £300 depending on the amount of content you have written together.

5) To be eligible for the £300 writing grant, you must complete your website content within two months of starting and launch your website within six months of starting.

6) The free tools provided on this page are provided as is and do not come with a guarantee of accuracy or being up to date.
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Dylan James
Email: [email protected]

Telephone: 07594 334 408 (10.00am – 6.00pm) Monday-Friday
I understand and agree to the following:
1) This writer is not affiliated or endorsed by Digimax and should not be considered a recommendation.
2) Transactions between you and the writer are your responsibility and not the concern of Digimax.
3) You are not obligated to use this writer to qualify for the £300 towards your writing bill.
4) Your total spend on the writer may exceed £300 depending on the amount of content you have written together.
5) To be eligible for the £300 writing grant, you must complete your website content within two months of starting and launch your website within six months of starting.
6) The free tools provided on this page are provided as is and do not come with a guarantee of accuracy or being up to date.
Show contact details
I understand and agree to the following:

1) This writer is not affiliated or endorsed by Digimax and should not be considered a recommendation.

2) Transactions between you and the writer are your responsibility and not the concern of Digimax.

3) You are not obligated to use this writer to qualify for the £300 towards your writing bill.

4) Your total spend on the writer may exceed £300 depending on the amount of content you have written together.

5) To be eligible for the £300 writing grant, you must complete your website content within two months of starting and launch your website within six months of starting.

6) The free tools provided on this page are provided as is and do not come with a guarantee of accuracy or being up to date.

Show contact details
I understand and agree to the following:
1) This writer is not affiliated or endorsed by Digimax and should not be considered a recommendation.

2) Transactions between you and the writer are your responsibility and not the concern of Digimax.

3) You are not obligated to use this writer to qualify for the £300 towards your writing bill.

4) Your total spend on the writer may exceed £300 depending on the amount of content you have written together.

5) To be eligible for the £300 writing grant, you must complete your website content within two months of starting and launch your website within six months of starting.

6) The free tools provided on this page are provided as is and do not come with a guarantee of accuracy or being up to date.
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Edward Melaert
I understand and agree to the following:
1) This writer is not affiliated or endorsed by Digimax and should not be considered a recommendation.
2) Transactions between you and the writer are your responsibility and not the concern of Digimax.
3) You are not obligated to use this writer to qualify for the £300 towards your writing bill.
4) Your total spend on the writer may exceed £300 depending on the amount of content you have written together.
5) To be eligible for the £300 writing grant, you must complete your website content within two months of starting and launch your website within six months of starting.
6) The free tools provided on this page are provided as is and do not come with a guarantee of accuracy or being up to date.
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I understand and agree to the following:
1) This writer is not affiliated or endorsed by Digimax and should not be considered a recommendation.
2) Transactions between you and the writer are your responsibility and not the concern of Digimax.

3) You are not obligated to use this writer to qualify for the £300 towards your writing bill.

4) Your total spend on the writer may exceed £300 depending on the amount of content you have written together.

5) To be eligible for the £300 writing grant, you must complete your website content within two months of starting and launch your website within six months of starting.

6) The free tools provided on this page are provided as is and do not come with a guarantee of accuracy or being up to date.
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I understand and agree to the following:
1) This writer is not affiliated or endorsed by Digimax and should not be considered a recommendation.

2) Transactions between you and the writer are your responsibility and not the concern of Digimax.

3) You are not obligated to use this writer to qualify for the £300 towards your writing bill.

4) Your total spend on the writer may exceed £300 depending on the amount of content you have written together.

5) To be eligible for the £300 writing grant, you must complete your website content within two months of starting and launch your website within six months of starting.

6) The free tools provided on this page are provided as is and do not come with a guarantee of accuracy or being up to date.
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Amanda Dexter
Email: [email protected]

Telephone: 07714 389 666 (10.00am – 6.00pm) Monday-Friday
I understand and agree to the following:
1) This writer is not affiliated or endorsed by Digimax and should not be considered a recommendation.
2) Transactions between you and the writer are your responsibility and not the concern of Digimax.
3) You are not obligated to use this writer to qualify for the £300 towards your writing bill.
4) Your total spend on the writer may exceed £300 depending on the amount of content you have written together.
5) To be eligible for the £300 writing grant, you must complete your website content within two months of starting and launch your website within six months of starting.
6) The free tools provided on this page are provided as is and do not come with a guarantee of accuracy or being up to date.
Show contact details
I understand and agree to the following:
1) This writer is not affiliated or endorsed by Digimax and should not be considered a recommendation.

2) Transactions between you and the writer are your responsibility and not the concern of Digimax.

3) You are not obligated to use this writer to qualify for the £300 towards your writing bill.

4) Your total spend on the writer may exceed £300 depending on the amount of content you have written together.

5) To be eligible for the £300 writing grant, you must complete your website content within two months of starting and launch your website within six months of starting.

6) The free tools provided on this page are provided as is and do not come with a guarantee of accuracy or being up to date.
Show contact details
I understand and agree to the following:
1) This writer is not affiliated or endorsed by Digimax and should not be considered a recommendation.

2) Transactions between you and the writer are your responsibility and not the concern of Digimax.

3) You are not obligated to use this writer to qualify for the £300 towards your writing bill.

4) Your total spend on the writer may exceed £300 depending on the amount of content you have written together.

5) To be eligible for the £300 writing grant, you must complete your website content within two months of starting and launch your website within six months of starting.

6) The free tools provided on this page are provided as is and do not come with a guarantee of accuracy or being up to date.
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Jeanne Naylor
Email: [email protected]

Telephone: 07944 183 904 (8.30am – 6.00pm) Monday-Friday
I understand and agree to the following:
1) This writer is not affiliated or endorsed by Digimax and should not be considered a recommendation.
2) Transactions between you and the writer are your responsibility and not the concern of Digimax.
3) You are not obligated to use this writer to qualify for the £300 towards your writing bill.
4) Your total spend on the writer may exceed £300 depending on the amount of content you have written together.
5) To be eligible for the £300 writing grant, you must complete your website content within two months of starting and launch your website within six months of starting.
6) The free tools provided on this page are provided as is and do not come with a guarantee of accuracy or being up to date.
Show contact details
I understand and agree to the following:
1) This writer is not affiliated or endorsed by Digimax and should not be considered a recommendation.

2) Transactions between you and the writer are your responsibility and not the concern of Digimax.

3) You are not obligated to use this writer to qualify for the £300 towards your writing bill.

4) Your total spend on the writer may exceed £300 depending on the amount of content you have written together.

5) To be eligible for the £300 writing grant, you must complete your website content within two months of starting and launch your website within six months of starting.

6) The free tools provided on this page are provided as is and do not come with a guarantee of accuracy or being up to date.
Show contact details
I understand and agree to the following:
1) This writer is not affiliated or endorsed by Digimax and should not be considered a recommendation.

2) Transactions between you and the writer are your responsibility and not the concern of Digimax.

3) You are not obligated to use this writer to qualify for the £300 towards your writing bill.

4) Your total spend on the writer may exceed £300 depending on the amount of content you have written together.

5) To be eligible for the £300 writing grant, you must complete your website content within two months of starting and launch your website within six months of starting.

6) The free tools provided on this page are provided as is and do not come with a guarantee of accuracy or being up to date.
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Annie May Taylor
Email: [email protected]

Telephone: 07704 413 515 (10.00am – 6.00pm) Monday-Friday
I understand and agree to the following:
1) This writer is not affiliated or endorsed by Digimax and should not be considered a recommendation.
2) Transactions between you and the writer are your responsibility and not the concern of Digimax.
3) You are not obligated to use this writer to qualify for the £300 towards your writing bill.
4) Your total spend on the writer may exceed £300 depending on the amount of content you have written together.
5) To be eligible for the £300 writing grant, you must complete your website content within two months of starting and launch your website within six months of starting.
6) The free tools provided on this page are provided as is and do not come with a guarantee of accuracy or being up to date.
Show contact details
I understand and agree to the following:
1) This writer is not affiliated or endorsed by Digimax and should not be considered a recommendation.

2) Transactions between you and the writer are your responsibility and not the concern of Digimax.

3) You are not obligated to use this writer to qualify for the £300 towards your writing bill.

4) Your total spend on the writer may exceed £300 depending on the amount of content you have written together.

5) To be eligible for the £300 writing grant, you must complete your website content within two months of starting and launch your website within six months of starting.

6) The free tools provided on this page are provided as is and do not come with a guarantee of accuracy or being up to date.
Show contact details
I understand and agree to the following:
1) This writer is not affiliated or endorsed by Digimax and should not be considered a recommendation.

2) Transactions between you and the writer are your responsibility and not the concern of Digimax.

3) You are not obligated to use this writer to qualify for the £300 towards your writing bill.

4) Your total spend on the writer may exceed £300 depending on the amount of content you have written together.

5) To be eligible for the £300 writing grant, you must complete your website content within two months of starting and launch your website within six months of starting.

6) The free tools provided on this page are provided as is and do not come with a guarantee of accuracy or being up to date.
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